Returns & Refunds

Return window and condition

You may request a return within 30 days after delivery. The item must be new, unused, complete, and in its original packaging. This policy applies to every item included in our Google Shopping catalog.

Authorization and return method

Email sales@solmirashade.com with your order number and item before sending anything. Authorized mail returns are sent to 3227 Producer Way, STE 115, Pomona, CA 91768, United States. The Pomona facility handles fulfillment and authorized mail returns. It is not a retail storefront. Please contact us before sending a return. Returns sent without authorization may be delayed or refused.

Return costs

For a buyer-remorse return, the customer pays return shipping. We do not charge a restocking fee. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Refunds

After receiving and inspecting the item, we issue an approved refund to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

Damaged, defective, or incorrect items

Contact us promptly with the order number and photos of the product, packaging, and shipping label. When damage, defect, or fulfillment error is confirmed, SolmiraShade covers the reasonable return cost and provides an appropriate resolution.

Exchanges

We do not offer direct exchanges. Return the eligible item and place a new order for the preferred color, size, or variant.

Need help? sales@solmirashade.com · 949-664-9487.